FAQ
Frequently Asked Questions
Residents
Les estudines accommodation is primarily aimed at students and interns. However, young workers can also be accepted (depending on residence availability).
It is possible to be accompanied by a child in certain residences. For more information, do not hesitate to contact the desired residence.
Residence visit
It is possible to visit a residence remotely with the “3D tour”. Virtual tours are available on the residence pages.
You can also take advantage of our Open Days to discover les estudines residences.
If none of the dates displayed correspond to your availability, do not hesitate to contact the residence of your choice to schedule a visit by clicking on the “Request an appointment” button.
Les estudines apartments
The equipped accommodation units have a kitchen area, including a sink, hotplates, refrigerator and microwave.
In addition, furnished accommodation provides furniture (bed, desk, etc.) and kitchen utensils so you are ready to live. Simply settle in by putting down your suitcases full of personal belongings!
All of the visuals are already online, on the pages of each of our student residences.
Services
Each residence page references the services offered on site. There you will find included services (WiFi connection, laundry kit, reception, etc.) and optional services (laundry, breakfast, parking, etc.).
Les estudines residences are all equipped with a free WiFi connection. This means that tenants can access the Internet both in the apartments and in common areas.
Opening a private telephone line requires authorization from the residence. This is possible, however the procedure can quickly become complicated and will be the responsibility of the tenant, as will the subscription to this operator.
You should know that each residence offers a WiFi Internet connection, so that each tenant can freely use it and simplify their life!
Rates
You will find the rental amount on the residence pages. The price displayed for each type of accommodation is the initial price.
Rent excluding HT and HC corresponds to “rent excluding taxes and charges”. The monthly rent including tax and TCC means “Rent all taxes included and all charges included”.
To put it simply, the rent amount indicated on the estudines.com website includes water and the services offered. Other charges, such as home insurance or electricity (depending on the residence), are not included in this price.
Cold water is included in the rent, but certain charges are not included :
- Electricity (in most residences).
- Home insurance.
The amount of these charges may vary depending on your place of residence, your lifestyle and the seasons.
There are two types of fees payable by the tenant :
- Fees for visiting the accommodation, compiling the tenant's file and drafting the contract.
Their amount is fixed by decree depending on the location of the rented accommodation :- For housing located in “very tense” areas, at 12 euros per square meter of living space;
- For housing located in “tense” areas, at 10 euros per square meter of living space;
- For housing located outside “tense” and “very tense” zones, at 8 euros per square meter of living space.
- The fees for the entry inventory, the rate of which set by decree is 3 euros per square meter of living space, applies everywhere in France.
This amount is billed only once. Unlike the "security deposit", it is not returned upon your departure.
The “security deposit”, also called “guarantee”, is requested from you when signing the rental contract. This sum, equivalent to one month's rent, allows the residence to protect itself against possible damage or unpaid debts.
There are aid schemes for paying this deposit (for example: Loca-pass aid).
The total refund of the security deposit will be made within two months (legal deadline) from the inventory, provided that the following obligations are met :
- Payment of all rents and charges,
- The rendering of an apartment in good condition, as you found it when you arrived.
For foreign students who have opened a bank account following their departure, do not forget to send your new bank details to the residence, specifying your name and your rental period.
Special offers are regularly offered on the website estudines.com.
They offer rent reductions, discounts or completely free administrative fees.
If you are already a tenant in les estudines and you plan to extend your rental in another les estudines residence, certain advantages may also concern you (discount on the amount of your new rent, transfer of your file and your security deposit, fees rental offered). Benefit from mobility in les estudines by contacting your residence.
Avaibility
Absolutely! Apartments may be rented throughout the year, subject to availability in each residence.
Yes of course, les estudines residences are accessible from one month of rental, depending on the period and availability of accommodation. An offer dedicated to interns is also offered.
There is no deadline for reserving accommodation in les estudines. But the sooner you send your complete file, the sooner your application will be examined.
Remember to plan ahead before summer, for the September/October school year!
To find out the availability of les estudines residences, you can contact the telephone number which appears on the page of the residence of your choice.
If the residence is already full, a notice to indicate this appears on the residence page. You always have the possibility to submit a complete file, to be contacted when accommodation becomes vacant!
Roommates
Shared accommodation is authorized in les estudines residences (depending on the surface area of the accommodation).
Note that the les estudines residences do not coordinate shared accommodation (except in Brussels-Ixelles). The organization must be on your own initiative.
However, do not hesitate to inquire with the residences. Some of them may have received requests similar to yours and could potentially put you in touch with potential roommates.
Financial aid for housing
All les estudines residences are eligible for Personalized Housing Assistance (APL) or Social Housing Allowance (ALS). Find out about your rights to housing assistance from the CAF.
Regarding the Loca-Pass guarantee, do not hesitate to contact the residence concerned. She will be best placed to provide you with information.
Partnerships
Indeed, we maintain partnership relationships with certain schools, which can allow you to benefit from preferential offers on your accommodation if you are a student in these schools. Your residence will tell you more about the benefits offered.
Applying Online
All you have to do is select a residence, then the type of accommodation you want, and register online by clicking on the “pre-book” button. You will find the entire reservation process by going to the “How to book?” page.
When you pre-book online, you can point out your specific request in step 5.
No, not yet! This e-mail confirms receipt of your request and above all, it invites you to connect to your Personal Rental Space by clicking on the authentication link it contains.
Your Rental Space is essential to finalizing your file; it is in this space that you can send your supporting documents.
After receiving all of your documents and examining your application, our Reservation Center will notify you by email if your request has been accepted.
Application
At this stage of the reservation, you must complete your rental file and provide your supporting documents.
To do this, simply create your personal Rental Space by clicking on the link contained in the confirmation email that you received following your pre-reservation.
After examining and accepting your file, our reservation center will send you a reservation confirmation.
There is no mandatory deadline for completing your file. Please note that the sooner you send your documents, the sooner your application will be examined.
The probability of having availability in the selected residence will therefore be greater.
It's simple ! You can send your supporting documents via your Personal rental space.
Documents
- Copy of student card or proof of student status
- Copy of identity card
- Proof of income (if applicable)
- Proof of last accommodation: rent receipt, accommodation certificate
You cannot modify a document already transmitted in your Rental Space, since your file is being studied.
If you wish to send a new document, simply contact our reservation center using the contact form.
No, if you are a foreign student, you do not need to have your documents translated. You can send us the originals.
In this case, you can attach to your file a sworn statement from the host (parent, family member, etc.) indicating that you are residing at their home free of charge.
If your student card has not yet been given to you, this will not pose a problem. You can provide this proof to the residence later. However, do not hesitate to mention it in step 5 of the pre-reservation (additional information).
When your rental lease is signed, the residence will be able to issue you with proof of address.
Guarantor
The guarantor may reside outside France. However, he must be able to understand the terms of the French contract for signing.
The presence of your guarantor is not obligatory during the inspection of the premises and the handing over of the keys. The contract may be signed beforehand.
As soon as your reservation is confirmed, our reservation center will send you the various contractual documents to return.
File validation deadline
It takes a few working days (excluding weekends and French public holidays) after receipt of your file completed with your supporting documents, to receive the response from our Reservation Center.
During periods of high demand, lead times can sometimes be a little longer. In this case, do not hesitate to contact us for more information on the progress of your file.
Services
All les estudines residences have dedicated staff who can answer your practical questions (residence schedules can be consulted directly at reception).
A technical agent will also be able to provide you with information and help you with any technical questions.
Finally, in the event of a problem, an emergency number is posted in the residence.
Yes, each tenant has their own mailbox.
Internal rules
Animals
Aside from certain restrictions, concerning "dangerous" animals, for example, there are no particular rules.
A deposit will be required, however, to cover possible damage caused by your pet.
Accommodation les estudines
You can keep your rental during the summer. The rent is the same as the rest of the year during this period.
Insuring your home protects your belongings and compensates you in the event of a problem. You must issue an insurance certificate to sign your rental contract.
Insurance is mandatory, your lease can be terminated in the event of lack of insurance.
The choice of your insurer is yours; no one can force you to subscribe to a particular company. There are “multi-risk home” insurance packages designed especially for students. They cover the risks of fire, explosion, water damage, theft, etc. The civil liability guarantee can also be useful since it covers accidental damage that you could cause to others.
In les estudines, we know that reading an insurance contract can sometimes give you a headache! But we are used to it... You can ask the team at your residence for help to fully understand all the little details of your contract.
Guest accommodation
You can actually benefit those around you from special offers.
Your friends interested in accommodation in les estudines will be able to take advantage of the sponsorship offer allowing the sponsor and godchild to benefit from advantages(1).
A special offer also exists for parents visiting their child (les estudines tenant) : 10% reduction(2) on the daily rate in the nearest MyResidhome.com hotel residence. To benefit from this offer, all the parent(s) need to do is specify that they are a relative of a les estudines tenant and present proof of identity at reception upon arrival.
(1) For more informations, contact your residence.
(2) Price valid for the rental of a studio, subject to availability.
Departure from accommodation
Simply report it to your residence: either by registered letter with acknowledgment of receipt, or by hand-delivering your letter.
You must respect the notice period indicated on your rental contract.
You will then receive a letter acknowledging receipt of your request.
The inventory of fixtures is obligatory, both when entering the accommodation and when leaving it.
Please note that we offer free of charge, 15 days before your departure, a pre-inventory allowing you to have the latest recommendations from the residence team.
To obtain it, simply ask for it at reception when the time comes.
Mobility
If you are going to another city for an internship, a student job or to change your student course, certain mobility advantages are exclusively reserved for you.